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IT i Programowanie/ ARAS INNOVATOR Support Engineer/ Oferta - ARAS INNOVATOR Support Engineer

ARAS INNOVATOR Support Engineer

L&T Technology Services Sp. z o.o. Oddział w Polsce
Gliwice
Wymagania
Zakres zadań
Oferujemy
Dodatkowe informacje
O firmie

Wymagania

Obowiązkowe

Doświadczenie na podobnym stanowisku:
3+
Inne wymagania:
umiejętność analitycznego myślenia komunikatywność wykształcenie wyższe informatyczne lub pokrewne

Mile widziane

Języki obce:
język angielski, Biegły język polski, Ojczysty
Technologie :
JavaScript C# SQL

Zakres zadań

Manage service operation for Product Lifecycle Management  platform described below:
Run time helpdesk support Involves support activities pertaining to the end user requests pertaining to the above-mentioned Engineering Application portfolio for L1 and L2 i.e. Business Admin activities
Run time Application Infra support involves support activities pertaining to the availability and performance of Application infrastructure like servers, vaults and related aspects for L1 and L2 i.e. System Admin activities
Run time Technical support involves L 3 support activities pertaining to the technical aspects like bug fixing, advance configurations and minor customizations up to 80 hours/ month or lower based on L1 and L2 ticket volume for respective month 
Application Footprint Enhancement Support Involves identification of potential business process areas for automation which can be transformed using existing managed service bandwidth with flexible resourcing (Ramp up Ramp Down) model
You will provide support on ARAS Innovator PLM Software for the end users. End users will select the ticket category as the L1, L2 or L3 based on the type of work. The type of work will be as below:
L1 Support Basic PLM customer issues such as solving usage problems such as                                     
1. Updating Parts & CAD Documents for Revisions, State, Name, Description, WaterMark
2. Updating Change Items such as PR, ECR & ECN
3. Access Provisioning   
4. Adding New Parts & CAD Documents 
5. Resolving UI related & Login Issues
6. Training Related Queries
L2 Experienced and knowledgeable PLM Specialist assess issues and provide solution for problems that cannot be handled by Tier 1.
1. Deleting Part, CAD Document, PR, ECR & ECN etc
2. Promoting Lyfecycle using CAD Admin Role
3. Delegating Workflow tasks
4. Conducting PLM Training   
5. Troubleshooting the issues coming from L1 Category
L3 Access to the highest technical resources available for problem resolution or new feature creation.
Tier 3 technicians attempt to duplicate problems and define root causes, using product designs, code, or specifications.                                 
1. Updating existing functionality with Configuration/Customization Changes
2. Adding New Enhancement using Configuration/Customization
3. Resolving software related bugs by Coordinating with Vendors
4. Resolving IT related issues by Coordinating with Client IT
5. Onboarding new divisions
6. Troubleshooting the issues coming from L2 Category

Oferujemy

Luxmed medical package (also co-financed family or advanced services incl. dental, life/accident/travel insurance)
Multisport card
Extensive online training offer available to every employee
Access to the corporate know-how
Staff events
Hybrid work from Gliwice office posssible 

Dodatkowe informacje

Delegacje: często
Elastyczne godziny pracy

O firmie

Larsen&Turbo Technology Services Sp. z o.o. Oddział w Polsce opened a new Engineering R&D Center in Krakow in May 2022. We employ over 80 talented Engineers in Poland and are constantly growing. Our team includes also field Engineers who work on Client sites all over Poland. Why work with LTTS? “Forbes” rated LTTS among the 25 best employers worldwide in 2018. Deep rooted in the company culture is the desire to harness the power of engineering to make lives better. LTTS is an open culture where collaboration lets the creative ideas thrive. We are an equal opportunities employer that covets and appreciates illustrious talent. LTTS is familial with concerns for the health and well-being of the employees, and regular medical check-up, celebrations, sports and cultural activities form an important part of the work life at L&T Technology Services Ltd. About LTTS L&T Technology Services Limited (LTTS) is a global leader in Engineering and R&D (ER&D) services. With 719 patents filed for 57 of the Global Top 100 ER&D spenders, LTTS lives and breathes engineering. Our innovations speak for themselves – World’s 1st Autonomous Welding Robot, Solar ‘Connectivity’ Drone, and the Smartest Campus in the World, to name a few. With 62 Innovation and R&D design centers globally, company specialize in technology and engineering innovation.

Wielkość firmy: 50-99

< powrót do listy
IT i Programowanie/ ARAS INNOVATOR Support Engineer/ Oferta - ARAS INNOVATOR Support Engineer
16000-21500 PLN
Brutto miesięcznie (UoP)
Gliwice
rekrutacja zdalna
rozpoczęcie pracy od zaraz
aplikuj
Data dodania: 29.12.2022
ID: 4d36bbf7
aplikuj

Administratorem Twoich danych osobowych jest L&T Technology Services Sp. z o.o. Oddział w Polsce z siedzibą w Warszawa, ul. Chłodna 52. Administrator przetwarza dane osobowe zawarte w CV w celu przeprowadzenia postępowania rekrutacyjnego przez okres trwania powyższej rekrutacji, jednak nie dłużej niż 6 miesięcy od daty jej zakończenia zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych). Okres trwania rekrutacji nie może być dłuższy niż 6 miesięcy. W przypadku przesłania CV poza okresem trwania rekrutacji, dane osobowe będą przechowywane nie dłużej niż 6 miesięcy od dnia jego otrzymania.